Shipping policy
SHIPPING POLICY
Thank you for shopping with Marked by Fate. Below you’ll find information about how we prepare, dispatch and deliver your order.
Processing times
As a small business, some of our products may be prepared, packaged or personalised especially for your order.
Our estimated processing times are:
Standard ready-made products: approximately [2–5 business days]
Personalised/custom-made products: approximately [3–7 business days]
Processing time refers to the time needed to prepare your order before it is handed to the delivery carrier.
Weekends and UK bank holidays are not normally counted as business days.
During particularly busy periods, launches, sales or seasonal periods, processing times may occasionally be longer. Where there is a significant delay, we will try to let you know.
UK delivery
UK delivery options and prices will be displayed at checkout.
Estimated delivery after dispatch:
Standard delivery: approximately [2–4 business days]
Express delivery: approximately [1–2 business days, if offered]
These are estimated delivery times provided for guidance and are not guaranteed unless we expressly agree to a guaranteed delivery service.
Orders should nevertheless be delivered within the period agreed with you. Where no different period has been agreed, UK distance-selling rules generally require delivery without undue delay and within 30 days of the contract being made.
Personalised orders
Please allow additional processing time for personalised or custom-made products.
If you order personalised and non-personalised products together, we may wait until the entire order is ready before dispatching it.
Delivery addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your details carefully before completing your purchase.
If you notice an address error, contact us at Markedbyfate.uk@gmail.com as soon as possible.
We cannot guarantee that an address can be changed once an order has been dispatched.
Tracking
Where tracked delivery is included with your chosen service, tracking details will be sent to you once your order has been dispatched.
Tracking information may take a short period to update after the parcel has been accepted by the carrier.
Delayed parcels
Occasional postal or courier delays can occur after dispatch.
If your tracking has not updated or your parcel has not arrived within the expected timeframe, please contact us at Markedbyfate.uk@gmail.com and we will investigate.
Please do not feel that you have to resolve a carrier issue yourself. Where we have arranged the delivery, your order generally remains our responsibility until it reaches you or another person you nominated to receive it.
Lost parcels
If a parcel appears to have been lost in transit, please contact us.
We may need to investigate the delivery with the carrier before confirming that the parcel has been lost.
Where we are responsible under applicable consumer law, we will arrange an appropriate replacement or refund.
Damaged parcels
If your parcel arrives damaged, please take photographs of:
- the outer packaging;
- the shipping label;
- the damaged item; and
- any damage inside the parcel.
Then contact us at Markedbyfate.uk@gmail.com with your order number.
Photographs help us investigate the issue with the carrier but do not remove any statutory rights you may have.
Parcels marked as delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please first check around the delivery location and with anyone else at the property who may have accepted it.
You can then contact us so that we can investigate further with the carrier.
Returned-to-sender parcels
If a parcel is returned to us because the delivery address supplied at checkout was incorrect or incomplete, or because the parcel was not collected following the carrier’s delivery attempts, please contact us.
Where legally permitted, additional postage may be required before the order is sent again.
This does not affect your statutory rights where the failed delivery was our responsibility.
International shipping
Where international delivery is available, available destinations and delivery costs will be shown at checkout.
International orders may take longer to arrive and could be subject to import duties, taxes or customs charges imposed by the destination country.
Where these charges are not collected at checkout, they may be payable by the recipient.
International customers should check any applicable local import requirements before ordering.
Questions
For any shipping questions, please contact:
Marked by Fate
Email: Markedbyfate.uk@gmail.com